How To Fix CRM_IU_IC_6X_MD085 - Attention: Grid Level Type not maintained, value coming from Database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 085

• Message text: Attention: Grid Level Type not maintained, value coming from Database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD085 - Attention: Grid Level Type not maintained, value coming from Database ?

  The SAP error message CRM_IU_IC_6X_MD085 indicates that there is an issue with the grid level type not being maintained in the system, and the value is being retrieved from the database. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when working with the Interaction Center (IC) or when dealing with certain functionalities that require specific configurations.
  Cause:
  
  Missing Configuration: The grid level type has not been defined or maintained in the system. This could be due to a configuration oversight during the setup of the CRM system or specific applications.
  Data Inconsistency: There may be inconsistencies in the data being pulled from the database, which could lead to the system not being able to find the appropriate grid level type.
  Custom Development: If there are custom developments or enhancements in the system, they might not be correctly handling the grid level types.
  
  Solution:
  
  
  Maintain Grid Level Type:
  
  Go to the relevant configuration settings in the SAP CRM system.
  Navigate to the area where grid level types are defined (this could be under customizing for the Interaction Center or related modules).
  Ensure that the necessary grid level types are created and properly configured.
  
  
  
  Check Customizations:
  
  If there are any custom developments, review the code to ensure that it correctly references the grid level types.
  Make sure that any enhancements or modifications do not interfere with the standard functionality.
  
  
  
  Data Validation:
  
  Check the database entries related to grid level types to ensure that they are consistent and correctly populated.
  Run any necessary data consistency checks or reports to identify and rectify any discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional guidance and troubleshooting steps.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 for data dictionary checks.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional context.
  Testing: After making changes, ensure to test the functionality thoroughly to confirm that the error has been resolved and that the system behaves as expected.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.