How To Fix CRM_IU_HSS_CUST023 - OData service &1 requires a suggestion list external name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_HSS_CUST - Free Text Search: Customizing

• Message number: 023

• Message text: OData service &1 requires a suggestion list external name

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_HSS_CUST023 - OData service &1 requires a suggestion list external name ?

  The SAP error message CRM_IU_HSS_CUST023 indicates that an OData service requires a suggestion list external name, which is typically related to the configuration of the OData service in the SAP Customer Relationship Management (CRM) system. This error can occur when the OData service is not properly configured to handle suggestion lists, which are often used for auto-completion or suggestion features in user interfaces.
  Cause:
  
  Missing Configuration: The OData service may not have been configured with the necessary external name for the suggestion list.
  Incorrect Service Definition: The service definition might be incomplete or incorrect, leading to the inability to retrieve the required suggestion list.
  Transport Issues: If the OData service was recently transported from another system, the necessary configurations might not have been included or activated in the target system.
  
  Solution:
  
  
  Check OData Service Configuration:
  
  Go to the SAP Gateway Service Builder (transaction code /IWFND/MAINT_SERVICE).
  Locate the OData service in question and check its configuration.
  Ensure that the suggestion list external name is correctly defined in the service metadata.
  
  
  
  Define Suggestion List:
  
  If the suggestion list is not defined, you may need to create it. This can typically be done in the backend configuration of the CRM system.
  Ensure that the suggestion list is properly linked to the OData service.
  
  
  
  Activate the Service:
  
  After making any changes, ensure that the OData service is activated. You can do this in the Service Maintenance transaction.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to access the OData service and the associated suggestion list.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific OData service you are using for any additional configuration steps that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on configuring OData services and suggestion lists.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  OData Service Documentation: Review the documentation for the specific OData service you are using to ensure all required configurations are in place.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.