How To Fix CRM_IU_HSS_CUST021 - Alternative service name is required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_HSS_CUST - Free Text Search: Customizing

• Message number: 021

• Message text: Alternative service name is required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_HSS_CUST021 - Alternative service name is required ?

  The SAP error message CRM_IU_HSS_CUST021 indicates that an alternative service name is required in the context of a service-related transaction in SAP CRM (Customer Relationship Management). This error typically arises when a service order or service request is being processed, and the system expects an alternative service name to be specified but it is missing.
  
  Cause:
  
  Missing Alternative Service Name: The primary cause of this error is that the alternative service name field is not filled in the service order or service request.
  
  Configuration Issues: There may be configuration settings in the system that require an alternative service name for certain service-related transactions.
  Data Inconsistencies: There could be inconsistencies in the master data related to services, such as missing or incorrect entries in the service master data.
  
  
  Solution:
  
  
  Enter Alternative Service Name: 
  
  Navigate to the service order or service request where the error occurred.
  Look for the field labeled "Alternative Service Name" and enter the appropriate value.
  Save