How To Fix CRM_IU_HSS_CUST021 - Alternative service name is required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_HSS_CUST - Free Text Search: Customizing

• Message number: 021

• Message text: Alternative service name is required

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_HSS_CUST021 - Alternative service name is required ?

  The SAP error message CRM_IU_HSS_CUST021 indicates that an alternative service name is required in the context of a service-related transaction in SAP CRM (Customer Relationship Management). This error typically arises when a service order or service request is being processed, and the system expects an alternative service name to be specified but it is missing.
  Cause:
  
  Missing Alternative Service Name: The primary cause of this error is that the alternative service name field is not filled in the service order or service request.
  Configuration Issues: There may be configuration settings in the system that require an alternative service name for certain service-related transactions.
  Data Inconsistencies: There could be inconsistencies in the master data related to services, such as missing or incorrect entries in the service master data.
  
  Solution:
  
  
  Enter Alternative Service Name: 
  
  Navigate to the service order or service request where the error occurred.
  Look for the field labeled "Alternative Service Name" and enter the appropriate value.
  Save the changes and try processing the transaction again.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP system to determine if the alternative service name is a mandatory field for the specific transaction type.
  If necessary, consult with your SAP administrator or functional consultant to adjust the configuration settings.
  
  
  
  Review Master Data:
  
  Check the service master data to ensure that all required fields, including the alternative service name, are correctly filled out.
  If there are missing entries, update the service master data accordingly.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for more detailed information on the specific transaction and the requirements for alternative service names.
  
  
  
  Debugging: 
  
  If the issue persists, consider using transaction codes like SE80 or SE37 to debug the program or function module that is generating the error. This may provide insights into why the alternative service name is being flagged as missing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or CRM_ORDERADM_I for managing service orders and requests.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify service-related transactions.
  
  By following these steps, you should be able to resolve the error message CRM_IU_HSS_CUST021 and successfully process your service-related transactions in SAP CRM.