How To Fix CRM_ISX_CC037 - An error occurred when reading cross-catalog mapping

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 037

• Message text: An error occurred when reading cross-catalog mapping

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC037 - An error occurred when reading cross-catalog mapping ?

  The SAP error message CRM_ISX_CC037, which indicates "An error occurred when reading cross-catalog mapping," typically arises in the context of SAP CRM (Customer Relationship Management) systems when there is an issue with the mapping of catalogs or when the system is unable to retrieve the necessary data for cross-catalog operations.
  Causes:
  
  
  Missing or Incomplete Configuration: The cross-catalog mapping may not be properly configured in the system. This could be due to missing entries or incomplete settings in the relevant customizing tables.
  
  
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the catalogs or the mapping tables.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the required catalog data.
  
  
  System Performance Issues: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in reading the mapping.
  
  
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport process that led to incomplete or incorrect data.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for cross-catalog mapping in the SAP CRM system. Ensure that all necessary entries are present and correctly configured.
  
  
  Data Consistency Check: Run consistency checks on the relevant tables to identify and rectify any inconsistencies. You can use transaction codes like SE11 or SE16 to inspect the relevant tables.
  
  
  Authorization Check: Verify that the user encountering the error has the necessary authorizations to access the catalogs and mapping data. You can check this in transaction SU53 or by reviewing the user's role assignments.
  
  
  System Performance Monitoring: Monitor the system performance to ensure that it is not overloaded. If necessary, optimize the system or schedule heavy operations during off-peak hours.
  
  
  Transport Review: If the issue arose after a transport, review the transport logs and ensure that all necessary objects were transported correctly. You may need to re-transport or manually adjust the configuration.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require assistance from a technical consultant.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in catalog management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to catalog management and cross-catalog mapping for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with SAP support or a technical consultant who specializes in SAP CRM.