How To Fix CRM_ISX_CC026 - Time zone is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 026

• Message text: Time zone is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC026 - Time zone is not unique ?

  The SAP error message CRM_ISX_CC026: Time zone is not unique typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the time zone settings in the system. This error indicates that the system has encountered multiple entries for a time zone that should be unique, leading to ambiguity in processing.
  Causes:
  
  Duplicate Time Zone Entries: There may be multiple entries for the same time zone in the system configuration, which can lead to confusion when the system tries to determine which one to use.
  Incorrect Time Zone Configuration: The time zone settings in the user profile or organizational units may not be set correctly, leading to conflicts.
  Data Migration Issues: If data has been migrated from another system, it may have introduced duplicate or conflicting time zone entries.
  
  Solutions:
  
  
  Check Time Zone Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for time zones.
  Ensure that each time zone is defined uniquely and that there are no duplicates.
  
  
  
  Review User Profiles:
  
  Check the user profiles in transaction SU01 to ensure that the time zone settings are correct and unique for each user.
  If necessary, update the user profiles to reflect the correct time zone.
  
  
  
  Check Organizational Units:
  
  Review the organizational units in transaction PPOME or PPOC to ensure that the time zone settings are consistent and do not have duplicates.
  
  
  
  Data Cleanup:
  
  If the issue arose from data migration, perform a cleanup of the time zone data to remove duplicates or conflicting entries.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to time zone configurations.
  
  
  
  System Restart:
  
  In some cases, a system restart may help clear temporary inconsistencies, although this is less common.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SU01 (for user management), and PPOME (for organizational management).
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on time zone settings and configurations.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP Basis or technical support team for further assistance.