How To Fix CRM_ISX_CC027 - Error calling web service: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 027

• Message text: Error calling web service: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC027 - Error calling web service: &1 ?

  The SAP error message CRM_ISX_CC027, which indicates "Error calling web service: &1," typically occurs when there is an issue with the communication between the SAP system and a web service. This error can arise due to various reasons, including configuration issues, network problems, or issues with the web service itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the web service endpoint.
  Incorrect URL: The web service URL may be incorrectly configured in the SAP system.
  Authentication Issues: The web service may require authentication, and the credentials provided may be incorrect or missing.
  Service Availability: The web service may be down or not available at the moment.
  Firewall/Proxy Settings: Firewalls or proxy settings may be blocking the connection to the web service.
  Data Format Issues: The data being sent to the web service may not be in the expected format, leading to errors in processing.
  Timeouts: The request may be timing out due to long processing times on the web service side.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the web service endpoint. You can use tools like ping or telnet to test connectivity.
  Verify Web Service URL: Check the configuration in the SAP system to ensure that the web service URL is correct.
  Review Authentication Settings: If the web service requires authentication, verify that the correct credentials are being used and that they are properly configured in the SAP system.
  Check Web Service Status: Ensure that the web service is up and running. You can do this by accessing the web service URL directly in a browser or using tools like Postman.
  Inspect Firewall/Proxy Settings: If applicable, check the firewall and proxy settings to ensure that they are not blocking the connection to the web service.
  Review Data Formats: Ensure that the data being sent to the web service is in the correct format and adheres to the web service's schema.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP system for web service calls.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SOAMANAGER to manage web service configurations and settings in SAP.
  Logs and Traces: Check the application logs (transaction SLG1) and the web service traces to get more detailed information about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the CRM_ISX_CC027 error.
  Documentation: Review the documentation for the specific web service you are trying to call to ensure that you are following the correct procedures and requirements.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.