How To Fix CRM_ISX_CC028 - No description maintained in product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 028

• Message text: No description maintained in product &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC028 - No description maintained in product &1 ?

  The SAP error message CRM_ISX_CC028, which states "No description maintained in product &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when a product is referenced but lacks a description in the system. This can happen in various scenarios, such as when creating sales orders, quotations, or other documents that involve product details.
  Cause:
  The primary cause of this error is that the product identified by the code &1 does not have a description maintained in the relevant language or in the system. This can occur due to:
  
  Missing Data: The product master data may not have been fully maintained, specifically the description field.
  Language Settings: The description may not be available in the language that the user is currently using.
  Product Deactivation: The product might be inactive or not properly set up in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Master Data:
  
  Go to the product master data in the SAP system (transaction code MM03 for material master or CRMD_ORDER for CRM orders).
  Verify if the product has a description maintained in the relevant language.
  
  
  
  Maintain Product Description:
  
  If the description is missing, you can maintain it by using the appropriate transaction (e.g., MM02 for material master).
  Ensure that you enter a valid description in the required language.
  
  
  
  Check Language Settings:
  
  Ensure that the user’s language settings match the language in which the product description is maintained.
  You can check and change the user’s language settings in the user profile.
  
  
  
  Product Activation:
  
  Ensure that the product is active and available for use in the system. If it is inactive, you may need to reactivate it.
  
  
  
  Consult Documentation:
  
  If you are unsure about the product setup, consult the relevant SAP documentation or your organization's SAP support team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like MM03, MM02, and CRMD_ORDER for managing product data.
  User Roles: Ensure that you have the necessary permissions to view and edit product master data.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  By following these steps, you should be able to resolve the CRM_ISX_CC028 error and ensure that the product descriptions are properly maintained in the system.