How To Fix CRM_ISX_CC023 - No price found in charge plan &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 023

• Message text: No price found in charge plan &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC023 - No price found in charge plan &1 ?

  The SAP error message "CRM_ISX_CC023 No price found in charge plan &1" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a price in the specified charge plan. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Missing Price Entries: The charge plan specified does not have any price entries defined for the relevant conditions (e.g., product, customer, validity period).
  Incorrect Charge Plan: The charge plan ID (&1) referenced in the error message may be incorrect or not applicable for the transaction being processed.
  Validity Period Issues: The price entries in the charge plan may not be valid for the date of the transaction, leading to the absence of applicable prices.
  Condition Records Not Maintained: The necessary condition records for pricing may not have been maintained in the system.
  Configuration Issues: There may be configuration issues in the pricing procedure or charge plan setup that prevent the system from finding the correct price.
  
  Solutions:
  
  
  Check Charge Plan Configuration:
  
  Verify that the charge plan ID specified in the error message is correct and exists in the system.
  Ensure that the charge plan is properly configured with the necessary pricing conditions.
  
  
  
  Maintain Price Entries:
  
  Go to the charge plan and check if there are any price entries defined. If not, you will need to create or update the price entries to include the relevant conditions.
  
  
  
  Review Validity Period:
  
  Check the validity dates of the price entries in the charge plan. Ensure that the transaction date falls within the validity period of the price entries.
  
  
  
  Create Condition Records:
  
  If condition records are missing, create the necessary condition records for the pricing elements that are relevant to the charge plan.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to charge plans and pricing to ensure that all necessary steps have been followed.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the pricing procedure to identify where the failure occurs in the pricing logic.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access the CRM order management area and check the charge plans.
  Pricing Procedure: Familiarize yourself with the pricing procedure configuration in SAP, as it plays a crucial role in determining how prices are fetched.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.