How To Fix CRM_ISX_CC022 - Item &1 is not relevant for distribution to SAP Convergent Charging

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 022

• Message text: Item &1 is not relevant for distribution to SAP Convergent Charging

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC022 - Item &1 is not relevant for distribution to SAP Convergent Charging ?

  The SAP error message CRM_ISX_CC022 indicates that a specific item (denoted by &1) is not relevant for distribution to SAP Convergent Charging (SAP CC). This error typically arises in scenarios where there is an attempt to transfer billing or pricing information from SAP CRM to SAP Convergent Charging, but the item in question does not meet the necessary criteria for such a transfer.
  Causes:
  
  Item Type: The item may not be of a type that is configured to be sent to SAP Convergent Charging. For example, certain item categories or service types may be excluded from the distribution process.
  Configuration Issues: There may be configuration settings in SAP CRM or SAP CC that determine which items are eligible for distribution. If these settings are not aligned, it can lead to this error.
  Missing Data: The item may lack required data or attributes that are necessary for it to be considered relevant for distribution.
  Status of the Item: The item might be in a status that prevents it from being processed for distribution (e.g., it could be marked as inactive or not ready for billing).
  
  Solutions:
  
  Check Item Configuration: Review the configuration of the item in SAP CRM to ensure that it is of a type that is allowed for distribution to SAP CC. This may involve checking item categories and ensuring they are set up correctly.
  Review Distribution Settings: Examine the distribution settings in both SAP CRM and SAP CC to ensure that they are correctly configured to allow the transfer of the relevant items.
  Validate Item Data: Ensure that all required fields and attributes for the item are filled out correctly. This includes checking for any mandatory fields that may be missing.
  Check Item Status: Verify the status of the item to ensure it is eligible for distribution. If the item is not in a suitable status, you may need to change it to an appropriate status.
  Consult Documentation: Refer to SAP documentation or notes related to the integration between SAP CRM and SAP CC for any specific requirements or known issues that could be causing this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation between SAP CRM and SAP CC for detailed information on item relevance and distribution processes.
  Support Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered and resolved similar issues.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.