How To Fix CRM_ISX_CC021 - No mapping version found; processing canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 021

• Message text: No mapping version found; processing canceled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC021 - No mapping version found; processing canceled ?

  The SAP error message CRM_ISX_CC021: No mapping version found; processing canceled typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the mapping configuration for data transfer or integration processes. This error indicates that the system is unable to find a valid mapping version for the data being processed, which can halt the transaction or process.
  Causes:
  
  Missing Mapping Version: The mapping version that is required for the data transfer does not exist in the system.
  Incorrect Configuration: The mapping configuration may not be set up correctly, leading to the system being unable to find the necessary mapping.
  Inactive Mapping: The mapping version may exist but is not active or has been deactivated.
  Transport Issues: If the mapping was recently transported from another system, it may not have been properly imported or activated.
  Data Issues: The data being processed may not conform to the expected structure, leading to a failure in finding the appropriate mapping.
  
  Solutions:
  
  
  Check Mapping Versions:
  
  Go to the relevant transaction (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) and check if the mapping version exists.
  Use transaction SPRO to navigate to the relevant configuration settings and verify the mapping settings.
  
  
  
  Activate Mapping:
  
  If the mapping version exists but is inactive, activate it in the configuration settings.
  
  
  
  Create a New Mapping Version:
  
  If no mapping version exists, you may need to create a new mapping version that corresponds to the data being processed.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for the mapping is correct and that all necessary fields and settings are properly defined.
  
  
  
  Check Transport Logs:
  
  If the mapping was recently transported, check the transport logs for any errors or issues during the transport process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific mapping process you are working with for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE80 for development objects, and SLG1 for logging.
  SAP Notes: Search for SAP Notes related to CRM mapping issues, as they may provide specific fixes or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.