How To Fix CRM_ISX_BTX_PAYMENT118 - Prepaid account &1 closed on &2; only payment-related data is changeable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 118

• Message text: Prepaid account &1 closed on &2; only payment-related data is changeable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT118 - Prepaid account &1 closed on &2; only payment-related data is changeable ?

  The SAP error message CRM_ISX_BTX_PAYMENT118 indicates that a prepaid account is closed, and as a result, only payment-related data can be modified. This error typically arises in the context of managing prepaid accounts in SAP Customer Relationship Management (CRM) or SAP Convergent Charging (SAP CC).
  Cause:
  
  Closed Prepaid Account: The primary cause of this error is that the prepaid account referenced in the message has been closed on the specified date. When an account is closed, it is no longer available for regular transactions, and only certain payment-related data can be modified.
  Transaction Restrictions: Once an account is closed, the system restricts changes to ensure data integrity and compliance with financial regulations.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Account Status: Verify the status of the prepaid account. If it is indeed closed, you will need to determine if it should be reopened or if you need to create a new account for further transactions.
  
  
  Modify Payment-Related Data: If you need to make changes, ensure that you are only modifying payment-related data, as this is permitted even for closed accounts.
  
  
  Reopen Account (if applicable): If the business process allows, you may consider reopening the prepaid account. This typically requires specific permissions and may involve additional steps in the system.
  
  
  Consult Documentation: Review the relevant SAP documentation or user manuals for your specific version of SAP CRM or SAP CC to understand the implications of closing accounts and the procedures for reopening them.
  
  
  Contact Support: If you are unsure about the next steps or if the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to account management, such as BP (Business Partner) or CRM_ORDER (CRM Order Management).
  User Roles and Permissions: Ensure that the user attempting to make changes has the appropriate roles and permissions to modify account settings.
  
  By following these steps, you should be able to address the error and continue with your business processes in SAP.