How To Fix CRM_ISX_BTX_PAYMENT117 - No data record found for PAYER_ALTERNAT = &1 in table &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 117

• Message text: No data record found for PAYER_ALTERNAT = &1 in table &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT117 - No data record found for PAYER_ALTERNAT = &1 in table &2 ?

  The SAP error message CRM_ISX_BTX_PAYMENT117 indicates that the system could not find a data record for the specified PAYER_ALTERNAT in the specified table. This typically occurs in the context of payment processing or billing within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Missing Data: The most common cause is that the payer alternative (the value represented by &1) does not exist in the specified table (&2). This could be due to data not being maintained or incorrectly entered.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the correct mapping of payer alternatives.
  Data Synchronization Issues: If the data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer or synchronization process.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the data in the specified table.
  
  Solution:
  
  
  Check Data Existence: Verify that the payer alternative exists in the specified table. You can do this by executing a query on the table in the SAP database.
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the contents of the table.
  
  
  
  Maintain Data: If the payer alternative is missing, you may need to create or maintain the necessary records in the relevant table. This could involve entering the correct payer information or ensuring that the data is correctly populated.
  
  
  Review Configuration: Check the configuration settings related to payment processing and payer alternatives in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  Data Synchronization: If the data is supposed to be synchronized from another system, check the synchronization process for any errors or issues. Ensure that the data transfer jobs are running successfully.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the data in the specified table. You may need to consult with your SAP security team to verify this.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, and others that can help you investigate the issue.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific fixes or recommendations provided by SAP.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.