How To Fix CRM_ISX_BTX_PAYMENT115 - Close date (state change date) is missing: PrepaidAccount:&1 (BP:&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 115

• Message text: Close date (state change date) is missing: PrepaidAccount:&1 (BP:&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT115 - Close date (state change date) is missing: PrepaidAccount:&1 (BP:&2) ?

  The SAP error message CRM_ISX_BTX_PAYMENT115 indicates that there is a missing close date (or state change date) for a prepaid account associated with a business partner (BP). This error typically arises in the context of payment processing or account management within the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Missing Data: The close date for the prepaid account is not populated in the system. This could be due to incomplete data entry or a failure in the data migration process.
  Business Process Issues: The business process that is supposed to set the close date may not have been executed correctly, or there may be a missing step in the workflow.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the inability to capture or update the close date.
  
  Solution:
  
  
  Check Prepaid Account Data: 
  
  Navigate to the prepaid account in question and verify if the close date is indeed missing. If it is, you may need to manually enter the close date.
  
  
  
  Review Business Partner Data: 
  
  Ensure that the business partner (BP) associated with the prepaid account is correctly set up and that all required fields are filled out.
  
  
  
  Update Configuration: 
  
  If the issue is related to configuration, review the settings in the SAP system related to prepaid accounts and payment processing. Ensure that all necessary configurations are in place.
  
  
  
  Run Relevant Transactions: 
  
  If there are specific transactions or reports that need to be run to update the status of the prepaid account, ensure that these are executed.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidance on handling prepaid accounts and the required fields.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing prepaid accounts, such as BP for business partner management or CRM_ORDER for order management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or updates that address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.