How To Fix CRM_ISX_BTX_PAYMENT110 - Alternative payer had to be different from payer from contract account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 110

• Message text: Alternative payer had to be different from payer from contract account

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT110 - Alternative payer had to be different from payer from contract account ?

  The SAP error message CRM_ISX_BTX_PAYMENT110 indicates that there is an issue with the payment processing in the SAP Customer Relationship Management (CRM) system, specifically related to the payer and alternative payer configuration. The error states that the alternative payer must be different from the payer associated with the contract account.
  Cause:
  This error typically arises due to one of the following reasons:
  
  
  Configuration Issue: The system is configured in such a way that it expects the alternative payer to be different from the primary payer. If both are set to the same entity, the system will throw this error.
  
  
  Data Entry Error: During the transaction or data entry process, the same payer is mistakenly assigned as both the payer and the alternative payer.
  
  
  Contract Account Settings: The settings in the contract account may not allow for the same payer to be used as both the payer and alternative payer.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payer and Alternative Payer:
  
  Review the payer and alternative payer fields in the transaction or contract account. Ensure that they are set to different entities.
  
  
  
  Update Contract Account:
  
  If necessary, update the contract account settings to ensure that the alternative payer is distinct from the primary payer.
  
  
  
  Review Configuration:
  
  If you have access to the configuration settings, check the relevant settings in the SAP system to ensure that the rules regarding payers and alternative payers are correctly defined.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on how to manage payers and alternative payers in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with contract accounts and payment processing.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Permissions: Ensure that the user has the necessary permissions to make changes to payer and alternative payer settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.