How To Fix CRM_ISX_BTX_PAYMENT108 - Switch 'CRM_ISX_EHP2' not activated: Prepaid data must not be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 108

• Message text: Switch 'CRM_ISX_EHP2' not activated: Prepaid data must not be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT108 - Switch 'CRM_ISX_EHP2' not activated: Prepaid data must not be used ?

  The SAP error message CRM_ISX_BTX_PAYMENT108 indicates that the switch 'CRM_ISX_EHP2' is not activated, which is causing issues with the handling of prepaid data in the SAP CRM system. This error typically arises in scenarios where prepaid payment methods are being used, but the necessary configuration or functionality is not enabled.
  Cause:
  
  Switch Not Activated: The primary cause of this error is that the switch 'CRM_ISX_EHP2' is not activated in your SAP system. This switch is necessary for the system to handle prepaid data correctly.
  Configuration Issues: There may be additional configuration settings that are not properly set up for handling prepaid transactions.
  Version Compatibility: The error may also arise if there are compatibility issues between the version of SAP CRM you are using and the features related to prepaid data.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Activate the Switch:
  
  Go to transaction code SFW5 in your SAP system.
  Look for the switch 'CRM_ISX_EHP2' in the list of available switches.
  Activate the switch if it is not already activated. You may need appropriate authorizations to perform this action.
  
  
  
  Check Configuration:
  
  After activating the switch, ensure that all necessary configurations related to prepaid data handling are correctly set up in your system.
  Review the configuration settings in the SAP CRM customizing (transaction code SPRO) to ensure that prepaid payment methods are properly defined.
  
  
  
  Testing:
  
  After making the changes, perform tests to ensure that the prepaid transactions are processed correctly without triggering the error message.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or relevant SAP Notes for additional guidance on the switch and its implications for prepaid data handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists after activating the switch and checking configurations, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SFW5: Switch Framework for activating/deactivating business functions.
  SPRO: Customizing settings for SAP applications.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  
  
  Documentation: Review the SAP documentation for your specific version of CRM to understand the implications of activating the switch and any additional configurations that may be required.
  
  
  By following these steps, you should be able to resolve the error and ensure that your SAP CRM system can handle prepaid data correctly.