How To Fix CRM_ISU_UOCM015 - contstart date &1 doesn't match date &2 index CRMD_ISUEXTA4(note 1406449)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 015

• Message text: contstart date &1 doesn't match date &2 index CRMD_ISUEXTA4(note 1406449)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM015 - contstart date &1 doesn't match date &2 index CRMD_ISUEXTA4(note 1406449) ?

  The SAP error message CRM_ISU_UOCM015 indicates that there is a mismatch between the start date of a contract and the date associated with a specific index in the CRM system. This error typically arises in the context of contract management within the SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) modules.
  Cause:
  The error occurs when the start date of a contract (denoted as &1) does not match the expected date (denoted as &2) in the index CRMD_ISUEXTA4. This can happen due to several reasons:
  
  Data Entry Errors: Incorrect dates may have been entered during the creation or modification of the contract.
  Data Synchronization Issues: If there are discrepancies between different systems or modules, such as CRM and ISU, it can lead to mismatched dates.
  Configuration Issues: Incorrect configuration settings in the CRM or ISU modules may lead to this error.
  Changes in Contract Validity: If the validity of the contract has been changed after the initial entry, it may not align with the expected dates in the index.
  
  Solution:
  To resolve the CRM_ISU_UOCM015 error, you can follow these steps:
  
  
  Check Contract Dates: Verify the start date of the contract and ensure it is correctly entered. Compare it with the expected date in the index CRMD_ISUEXTA4.
  
  
  Review Index Data: Check the data in the index CRMD_ISUEXTA4 to see what date is expected. You can do this by accessing the relevant transaction codes or database tables.
  
  
  Correct Data Entry: If you find discrepancies, correct the contract start date or the index date as necessary. This may involve updating the contract or reprocessing the index.
  
  
  Data Synchronization: Ensure that data synchronization between CRM and ISU is functioning correctly. If there are issues, you may need to re-synchronize the data.
  
  
  Consult Documentation: Refer to SAP Notes, particularly Note 1406449, for specific guidance related to this error. This note may provide additional insights or steps to resolve the issue.
  
  
  Contact SAP Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  
  Related Information:
  
  SAP Notes: Always check for relevant SAP Notes that may address specific issues or provide patches.
  Transaction Codes: Familiarize yourself with transaction codes related to contract management and index maintenance in SAP.
  User Documentation: Review user manuals or documentation for the CRM and ISU modules to understand the expected behavior and configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISU_UOCM015 error.