How To Fix CRM_ISU_UOCM013 - Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 013

• Message text: Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM013 - Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2) ?

  The SAP error message CRM_ISU_UOCM013 indicates that a contract in the IS-U (Utilities) module has been canceled, but this cancellation has not been reflected in the CRM (Customer Relationship Management) system. This discrepancy can lead to issues in processing business transactions related to that contract.
  Cause:
  
  Data Synchronization Issues: The most common cause of this error is a failure in the synchronization process between the IS-U and CRM systems. This can happen due to network issues, system downtime, or configuration problems.
  Manual Changes: If a contract is manually canceled in IS-U without the corresponding update in CRM, this error can occur.
  Inconsistent Data: There may be inconsistencies in the data between the two systems, possibly due to incorrect configuration or data migration issues.
  Business Logic: The business logic in the CRM system may not allow certain transactions to proceed if the contract status in IS-U is not aligned with CRM.
  
  Solution:
  
  Check Synchronization: Ensure that the synchronization jobs between IS-U and CRM are running correctly. You may need to check the logs for any errors or issues during the synchronization process.
  Manual Update: If the contract has been canceled in IS-U, you may need to manually update the status in the CRM system to reflect this change. This can often be done through transaction codes or specific CRM functions.
  Data Consistency Check: Perform a data consistency check between IS-U and CRM to identify any discrepancies. This may involve running specific reports or using transaction codes designed for data consistency checks.
  Review Configuration: Check the configuration settings in both IS-U and CRM to ensure that they are correctly set up for data exchange and synchronization.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex integration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in both IS-U and CRM that can help you check contract statuses and synchronization settings.
  SAP Notes: Look for SAP Notes that may address this specific error message or provide guidance on best practices for managing contract statuses between IS-U and CRM.
  Integration Settings: Review the integration settings between IS-U and CRM, including middleware configurations if applicable (e.g., SAP PI/PO).
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up to allow for the necessary updates and checks in both systems.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.