How To Fix CRM_ISU_UOCM013 - Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2)

CRM_ISU_UOCM013 - Overview

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 013

• Message text: Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM013 - Contract &3 is canceled in IS-U but not in CRM business transact.&1(&2) ?

  The SAP error message CRM_ISU_UOCM013 indicates that a contract in the IS-U (Utilities) module has been canceled, but this cancellation has not been reflected in the CRM (Customer Relationship Management) system. This discrepancy can lead to issues in processing business transactions related to that contract.
  
  Cause:
  
  Data Synchronization Issues: The most common cause of this error is a failure in the synchronization process between the IS-U and CRM systems. This can happen due to network issues, system downtime, or configuration problems.
  Manual Changes: If a contract is manually canceled in IS-U without the corresponding update in CRM, this error can occur.
  Inconsistent Data: There may be inconsistencies in the data between the two systems, possibly due to incorrect configuration or data migration issues.
  Business Logic: The business logic in the CRM system may not allow certain transactions to proceed if the contract status in IS-U is not aligned with CRM.
  
  
  Solution:
  
  Check Synchronization: Ensure that the synchronization