How To Fix CRM_ISU_UOCM004 - Order &1: Item &2 contains errors but status 'Contains Errors' not set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 004

• Message text: Order &1: Item &2 contains errors but status 'Contains Errors' not set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM004 - Order &1: Item &2 contains errors but status 'Contains Errors' not set ?

  The SAP error message CRM_ISU_UOCM004 indicates that there is an issue with a specific order item in the SAP Customer Relationship Management (CRM) system, particularly in the context of Utilities (ISU). The message states that the order item contains errors, but the status "Contains Errors" has not been set, which can lead to confusion in processing the order.
  Cause:
  
  Data Inconsistencies: The order item may have missing or incorrect data that violates business rules or system validations.
  Configuration Issues: There may be issues with the configuration of the order type or item category that prevent the system from properly identifying and flagging errors.
  Custom Code: If there are custom enhancements or user exits in place, they may not be handling error conditions correctly.
  Status Management: The status management logic may not be correctly implemented, leading to the status not being updated as expected.
  
  Solution:
  
  Check Order Item Data: Review the data for the specific order item (e.g., item &2) to identify any missing or incorrect fields. Ensure that all mandatory fields are filled out correctly.
  Review Configuration: Check the configuration settings for the order type and item category in the SAP system. Ensure that they are set up correctly to handle error statuses.
  Debug Custom Code: If there are any custom enhancements, debug the code to ensure that it correctly identifies and sets the error status when issues are detected.
  Reprocess the Order: After correcting any identified issues, try to reprocess the order to see if the status updates correctly.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional guidance or known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER or CRM_ORDER_MAINTAIN to view and edit the order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.