How To Fix CRM_ISU_UOCM005 - Order &1: Item &2 contains no errors but status 'Contains Errors' set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 005

• Message text: Order &1: Item &2 contains no errors but status 'Contains Errors' set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM005 - Order &1: Item &2 contains no errors but status 'Contains Errors' set ?

  The SAP error message CRM_ISU_UOCM005 indicates that there is an issue with an order item in the SAP Customer Relationship Management (CRM) system, specifically in the context of Utilities (ISU). The message states that while the item does not contain any errors, the status is still set to "Contains Errors." This can be confusing, as it suggests that there is an underlying issue that is not immediately apparent.
  Cause:
  
  Inconsistent Data: The order item may have inconsistent or incomplete data that does not trigger a specific error but still causes the system to flag it as having errors.
  Status Management: The status management logic in the system may not have been updated correctly, leading to a situation where the item is marked as having errors despite being valid.
  Custom Logic: If there are custom enhancements or modifications in the system, they may inadvertently cause this status to be set incorrectly.
  Buffer Issues: Sometimes, the system may have outdated buffer information that does not reflect the current state of the order item.
  
  Solution:
  
  Check Item Details: Review the details of the order item (e.g., pricing, conditions, and other relevant fields) to ensure that all necessary information is complete and consistent.
  Reprocess the Order: Try to reprocess the order or item. This can sometimes clear up any temporary inconsistencies.
  Status Reset: If you have the necessary authorizations, you can manually reset the status of the order item to clear the "Contains Errors" flag.
  Check for Custom Logic: If there are custom developments in your SAP system, review them to ensure they are not causing the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER or CRM_ORDERADM_I to view and manage orders.
  Debugging: If you have access to debugging tools, you can analyze the program logic to see why the status is being set incorrectly.
  User Exits and BAdIs: Check if there are any user exits or Business Add-Ins (BAdIs) that might be influencing the order processing logic.
  
  By following these steps, you should be able to identify the cause of the error message and take appropriate action to resolve it.