How To Fix CRM_ISU_UOCM002 - Order &1: Header contains errors but status 'Contains Errors' not set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 002

• Message text: Order &1: Header contains errors but status 'Contains Errors' not set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM002 - Order &1: Header contains errors but status 'Contains Errors' not set ?

  The SAP error message CRM_ISU_UOCM002 indicates that there are issues with the header of an order in the SAP Customer Relationship Management (CRM) system, specifically in the context of Utilities (ISU). The message states that the order header contains errors, but the status 'Contains Errors' has not been set, which can lead to confusion in processing the order.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Missing Required Fields: Certain mandatory fields in the order header may not be filled out correctly or are left blank.
  Inconsistent Data: There may be inconsistencies in the data entered, such as invalid combinations of fields or incorrect data types.
  Custom Validation Rules: Custom validations or enhancements in the system may be causing the header to be flagged as erroneous without setting the appropriate status.
  System Configuration Issues: There may be configuration issues in the CRM or ISU module that prevent the order from being processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to process the order, leading to errors being flagged.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Required Fields: Review the order header to ensure that all mandatory fields are filled out correctly. Look for any fields that may be highlighted or marked as incomplete.
  Validate Data: Ensure that the data entered in the order header is consistent and valid. Check for any discrepancies or incorrect entries.
  Review Custom Code: If there are custom validations or enhancements in place, review the code to ensure that it is functioning as intended and not causing false error flags.
  Check Configuration: Verify the configuration settings in the CRM and ISU modules to ensure that they are set up correctly. This may involve checking the order type settings and related configurations.
  Authorization Check: Ensure that the user has the necessary authorizations to create or modify the order. If not, work with your SAP security team to resolve any authorization issues.
  Debugging: If the issue persists, consider debugging the process to identify where the error is being triggered. This may require the assistance of a technical consultant or developer.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER to view and edit the order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for CRM and ISU to understand the order processing workflow and any specific requirements for order headers.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.