How To Fix CRM_ISU_UOCM001 - Status I2413 has not been removed (regulated environment)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 001

• Message text: Status I2413 has not been removed (regulated environment)

What causes this issue?

A utility item has been created in regulated environment. The point of
delivery associated with this item is due to be deactivated so the
status I2413 (UMWO - Wait for End of Supply) is set.
The status I2413 is not removed due to an error if the start of supply
is confirmed before the end of supply. Status I2401 (UAPL - Activation
Scheduled) or I2402 (UACA - In Activation) is not set. There is no
standard process which removes the status I2413.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The issue can be fixed by removing the status I2413. It can be done by
the UCC check class CL_CRM_ISU_CM_CHECK_I2413 or by the program
ECRM_ISU_CHECK_I2413.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM001 - Status I2413 has not been removed (regulated environment) ?

  The SAP error message CRM_ISU_UOCM001 with the status I2413 indicates that a specific status has not been removed in a regulated environment, typically related to the Utilities Industry Solution (ISU) in SAP. This error often arises in scenarios involving contract management, billing, or service order processing.
  Cause:
  
  Incomplete Process Flow: The status I2413 may not have been removed due to an incomplete process flow. This could happen if certain prerequisite actions or transactions were not executed.
  Regulatory Compliance: In regulated environments, certain statuses may be enforced to ensure compliance with legal or regulatory requirements. The system may prevent the removal of the status until all compliance checks are satisfied.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how and when statuses can be changed or removed.
  User Authorizations: The user attempting to remove the status may not have the necessary authorizations to perform this action.
  
  Solution:
  
  Check Process Flow: Review the process flow to ensure that all necessary steps have been completed. This may involve checking related documents, contracts, or service orders.
  Review Status Management: Investigate the status management settings in the system. Ensure that the status I2413 is intended to be removable and that there are no regulatory constraints preventing its removal.
  Compliance Checks: Ensure that all compliance checks have been satisfied. This may involve reviewing any regulatory requirements that apply to the specific transaction or status.
  User Authorizations: Verify that the user has the appropriate authorizations to remove the status. If not, consult with your SAP security team to obtain the necessary permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing statuses, such as CRM_ORDER, ISU_BILLING, or ISU_CONTRACT.
  SAP Notes: Search for SAP Notes related to the error message or status I2413 in the SAP Support Portal for any known issues or patches.
  Training and Documentation: Ensure that users are trained on the processes and compliance requirements specific to the regulated environment to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.