How To Fix CRM_ISU_CONSUM067 - Division &1 is not permitted for point of delivery with division &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 067

• Message text: Division &1 is not permitted for point of delivery with division &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM067 - Division &1 is not permitted for point of delivery with division &2 ?

  The SAP error message CRM_ISU_CONSUM067 indicates that there is a division mismatch for a point of delivery (POD) in the context of the SAP IS-U (Industry Solution for Utilities) module. Specifically, the error states that the division specified for the point of delivery is not permitted for the division associated with the business transaction you are trying to execute.
  Cause:
  
  Division Configuration: The division of the point of delivery (POD) does not match the division that is allowed for the business transaction you are trying to perform. This can happen if the POD is set up in a different division than what is expected in the transaction.
  Master Data Issues: The master data for the POD or the related business partner may not be correctly configured, leading to a mismatch in divisions.
  Authorization Issues: The user may not have the necessary authorizations to access or modify data related to the specified division.
  
  Solution:
  
  
  Check Division Settings:
  
  Go to the configuration settings in SAP and verify the allowed divisions for the business transaction you are trying to execute.
  Ensure that the division of the point of delivery matches the expected division for the transaction.
  
  
  
  Review Point of Delivery Master Data:
  
  Navigate to the master data of the point of delivery and check the division assigned to it.
  If necessary, update the division to match the expected division for the transaction.
  
  
  
  Check Business Partner Data:
  
  Review the business partner data associated with the point of delivery to ensure that the division is correctly set up.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the transaction has the necessary authorizations for the divisions involved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific configuration steps related to divisions in IS-U.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), EAM (Enterprise Asset Management), or ISU related transactions to access and modify the relevant data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the divisions are correctly aligned for the point of delivery and the business transaction.