How To Fix CRM_ISU_CONSUM068 - Division could not be determined for point of delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 068

• Message text: Division could not be determined for point of delivery

What causes this issue?

A division cannot be determined for the point of delivery.

System Response

Processing is terminated.

How to fix this error?

Check whether a division has been maintained for the point of delivery.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM068 - Division could not be determined for point of delivery ?

  The SAP error message CRM_ISU_CONSUM068 indicates that the system is unable to determine the division for a point of delivery (POD) in the context of Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error typically arises when there is a missing or incorrect configuration related to the point of delivery or its associated master data.
  Causes:
  
  Missing Master Data: The point of delivery may not have the necessary master data configured, such as the division or sales area.
  Incorrect Configuration: The configuration settings for the division in the relevant organizational units may be incorrect or incomplete.
  Data Inconsistency: There may be inconsistencies in the data between the CRM and ISU systems, especially if they are integrated.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  
  Solutions:
  
  
  Check Point of Delivery Master Data:
  
  Verify that the point of delivery has been correctly set up in the system.
  Ensure that the division is assigned to the point of delivery in the master data.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the division in the relevant organizational units (e.g., sales organization, distribution channel).
  Ensure that the division is correctly defined in the system.
  
  
  
  Data Synchronization:
  
  If using both CRM and ISU, ensure that the data is synchronized between the two systems. Check for any inconsistencies and resolve them.
  Use transaction codes like CRMD_ORDER or ISU related transactions to check the data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the point of delivery and related data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and ISU for any specific configurations or known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the division determination is failing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, ISU, and others that may help in checking master data and configurations.
  SAP Notes: Search for SAP Notes related to CRM_ISU_CONSUM068 for any patches or updates that may address this issue.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_ISU_CONSUM068.