How To Fix CRM_IST_UI_ADJREQ123 - Confirmed account &1 is not locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 123

• Message text: Confirmed account &1 is not locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ123 - Confirmed account &1 is not locked ?

  The SAP error message "CRM_IST_UI_ADJREQ123 Confirmed account &1 is not locked" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with adjustment requests or account management. This error indicates that the system is expecting the account to be locked for processing, but it is not.
  Cause:
  
  Account Status: The account in question may not be in a locked state, which is required for certain operations, such as adjustments or modifications.
  Business Logic: The business process may require that accounts be locked during specific transactions to prevent concurrent modifications.
  Configuration Issues: There may be configuration settings in the CRM system that dictate when accounts should be locked or unlocked.
  
  Solution:
  
  Lock the Account: If you have the necessary permissions, manually lock the account in question. This can usually be done through the account management interface in SAP CRM.
  Check User Permissions: Ensure that the user attempting to perform the operation has the necessary permissions to lock accounts.
  Review Business Processes: Consult with your business process owner or SAP functional consultant to understand the requirements for locking accounts and ensure that the process is being followed correctly.
  System Configuration: If the issue persists, review the system configuration related to account locking. This may involve checking settings in the CRM customizing (transaction SPRO) to ensure that the locking mechanism is correctly set up.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing accounts, and CRM_ORDER for handling CRM orders and adjustments.
  Documentation: Review SAP documentation related to CRM account management and adjustment requests for more context on how locking mechanisms work.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant transaction details.
  
  By following these steps, you should be able to address the error and ensure that the account is properly locked for the required operations.