How To Fix CRM_IST_UI_ADJREQ125 - The current account is not locked by you or locked by a different user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 125

• Message text: The current account is not locked by you or locked by a different user

What causes this issue?

Either the current Account has not been locked by you or it is already
locked by a different user.

System Response

You are not allowed to create or change Adjustment Requests or Disputes.

How to fix this error?

Please go to the Account Identification in order to lock the current
Account.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ125 - The current account is not locked by you or locked by a different user ?

  The SAP error message CRM_IST_UI_ADJREQ125 indicates that the current account you are trying to access or modify is not locked by you or is locked by a different user. This typically occurs in the context of SAP Customer Relationship Management (CRM) when multiple users are trying to access the same account or business object simultaneously.
  Cause:
  
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies when multiple users attempt to modify the same data. If another user has locked the account, you will not be able to make changes until that lock is released.
  Session Issues: Sometimes, a session may not release the lock properly, leading to the account being perceived as locked.
  User Permissions: The user attempting to access the account may not have the necessary permissions to unlock or modify the account.
  
  Solution:
  
  
  Check Lock Status:
  
  Use transaction code SM12 to check for locks on the account. You can see which user has locked the account and the lock type.
  If you find that another user has locked the account, you may need to wait until they release the lock or contact them to coordinate access.
  
  
  
  Release Locks:
  
  If you have the necessary permissions and determine that a lock is no longer needed (e.g., the user is no longer working on it), you can manually delete the lock in transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the account.
  
  
  
  Session Management:
  
  Log out and log back into the SAP system to refresh your session. This can sometimes clear up any lingering locks that are not being released properly.
  
  
  
  User Permissions:
  
  Ensure that your user role has the necessary permissions to access and modify the account. If not, contact your SAP administrator to adjust your permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Training: Ensure that users are trained on how to properly lock and unlock accounts to minimize conflicts.
  System Performance: Sometimes, performance issues can lead to locks not being released properly. Monitor system performance and consider optimizing if necessary.
  
  By following these steps, you should be able to resolve the error and gain access to the account you need to work on.