How To Fix CRM_IST_UI_ADJREQ122 - Document account &1 is different from confirmed account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 122

• Message text: Document account &1 is different from confirmed account &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ122 - Document account &1 is different from confirmed account &2 ?

  The SAP error message CRM_IST_UI_ADJREQ122 indicates a discrepancy between the document account and the confirmed account in the context of an adjustment request in the SAP Customer Relationship Management (CRM) system. This error typically arises when there is a mismatch between the accounts involved in a transaction or adjustment process.
  Cause:
  
  Account Mismatch: The primary cause of this error is that the document account (the account associated with the document being processed) does not match the confirmed account (the account that was confirmed during a previous step in the process).
  Data Entry Errors: Incorrect data entry during the creation or processing of the document can lead to this mismatch.
  Changes in Account Information: If account information has been changed after the document was created, it may lead to inconsistencies.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business processes, leading to this error.
  
  Solution:
  
  Verify Account Information: Check the document account and the confirmed account to ensure they are correct and consistent. You can do this by reviewing the transaction details in the CRM system.
  Correct Data Entry: If there was an error in data entry, correct the document account or the confirmed account as necessary to ensure they match.
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure they are set up correctly for your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling adjustment requests and account management.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot the issue (e.g., CRM Order Management).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to access and modify the accounts involved in the transaction.
  Testing in Development Environment: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.