How To Fix CRM_IST_CONTRACT163 - Unable to identify document: Missing information at header level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 163

• Message text: Unable to identify document: Missing information at header level

What causes this issue?

The XI incoming message does not contain a value for the INTERNAL_ID1 or
the INTERNAL_GUID1 field at header level.

System Response

The system cannot determine the document for which a status confirmation
is to be made without this information.

How to fix this error?

Enter the data required.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT163 - Unable to identify document: Missing information at header level ?

  The SAP error message CRM_IST_CONTRACT163 indicates that the system is unable to identify a document due to missing information at the header level. This error typically occurs in the context of contract management within the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Missing Header Information: The most common cause is that required fields in the contract header are not filled out. This could include missing customer information, contract type, or other mandatory fields.
  Incorrect Document Type: The document type specified may not be valid or recognized by the system.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from processing the document correctly.
  Authorization Issues: The user may not have the necessary permissions to access or view the document.
  System Configuration: There may be configuration issues in the CRM system that affect how documents are processed.
  
  Solutions:
  
  Check Header Information: Review the contract header to ensure all required fields are filled out correctly. Make sure that all mandatory fields are populated.
  Verify Document Type: Ensure that the document type being used is valid and correctly configured in the system.
  Data Validation: Check for any inconsistencies in the data related to the contract. This includes verifying customer master data and ensuring that all related documents are correctly linked.
  User Authorization: Confirm that the user has the necessary authorizations to access the contract. If not, work with your SAP security team to grant the appropriate permissions.
  Consult Configuration Settings: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to contract management in the CRM system.
  Check for Notes and Patches: Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage contracts.
  SAP Notes: Search the SAP Support Portal for notes related to CRM contract management and the specific error message.
  Documentation: Review the SAP Help Portal for documentation on contract management and error handling in CRM.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.