How To Fix CRM_IST_CONTRACT162 - No XI message generated: No item has status "to be distributed via XI"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 162

• Message text: No XI message generated: No item has status "to be distributed via XI"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT162 - No XI message generated: No item has status "to be distributed via XI" ?

  The SAP error message CRM_IST_CONTRACT162 indicates that there is an issue with the distribution of contract items in the SAP CRM system. Specifically, the message states that no XI (Exchange Infrastructure) message was generated because there are no items with the status "to be distributed via XI." 
  Cause:
  This error typically occurs due to one of the following reasons:
  
  
  Item Status: The items in the contract do not have the appropriate status that allows them to be distributed via XI. This means that the items are either already processed, not marked for distribution, or are in a status that does not permit distribution.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the items from being marked for distribution.
  
  
  Incomplete Data: The contract or its items may be missing required data that is necessary for the distribution process.
  
  
  Technical Issues: There could be technical issues with the XI/PI (Process Integration) setup that are preventing the message from being generated.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Status:
  
  Review the status of the items in the contract. Ensure that at least one item is marked with the status "to be distributed via XI." You can do this by navigating to the contract in the CRM system and checking the item details.
  
  
  
  Update Item Status:
  
  If the items are not marked for distribution, you may need to update their status. This can typically be done through the contract management interface in SAP CRM.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to contract distribution in the SAP system. Ensure that the necessary settings for XI distribution are correctly configured.
  
  
  
  Validate Data Completeness:
  
  Ensure that all required fields and data for the contract and its items are filled out correctly. Missing or incomplete data can prevent the generation of XI messages.
  
  
  
  Check XI/PI Configuration:
  
  If the above steps do not resolve the issue, check the XI/PI configuration to ensure that it is set up correctly and that there are no connectivity issues between the systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM contract distribution and XI integration for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage contracts.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional insights.
  XI/PI Monitoring: Use the monitoring tools available in XI/PI to check for any errors or issues in message processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.