How To Fix CRM_ICM_UI_OBJ051 - Enter persons responsible who are allowed to access the location

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_OBJ - UI messages for Investigative Case management Objects

• Message number: 051

• Message text: Enter persons responsible who are allowed to access the location

What causes this issue?

You have selected the "Hidden" checkbox.

System Response

If you hide a certain location, only the persons you have set up as
responsible staff for this location can access this data.

How to fix this error?

Specify the persons responsible.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_OBJ051 - Enter persons responsible who are allowed to access the location ?

  The SAP error message "CRM_ICM_UI_OBJ051: Enter persons responsible who are allowed to access the location" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with business partner roles and access rights related to specific locations.
  Cause:
  This error message is triggered when a user attempts to perform an action that requires specifying persons responsible for a particular location, but the system cannot find any valid persons responsible who have the necessary access rights to that location. This can happen due to several reasons:
  
  Missing Assignments: The persons responsible (e.g., employees or business partners) have not been assigned to the location in question.
  Access Rights: The persons responsible do not have the required authorizations to access the specified location.
  Configuration Issues: There may be configuration settings in the CRM system that restrict access to certain locations based on roles or organizational units.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Assignments:
  
  Navigate to the relevant business partner or employee records in the CRM system.
  Ensure that the persons responsible are correctly assigned to the location in question.
  
  
  
  Review Access Rights:
  
  Verify that the persons responsible have the necessary authorizations to access the location. This may involve checking user roles and permissions in the SAP system.
  If necessary, update the roles or permissions to grant access.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to location access in the CRM system. This may involve checking organizational structures, roles, and authorizations.
  Ensure that the configuration aligns with the business requirements for location access.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing business partner roles and access rights.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Business Partner Roles: In SAP CRM, business partners can have different roles that determine their access rights and responsibilities. Ensure that the roles assigned to the persons responsible are appropriate for the tasks they need to perform.
  Authorization Objects: Familiarize yourself with the relevant authorization objects in SAP that control access to locations and business partners.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.