How To Fix CRM_ICM_UI_OBJ050 - Synchronization between "Description" and "Other Names" set type failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_OBJ - UI messages for Investigative Case management Objects

• Message number: 050

• Message text: Synchronization between "Description" and "Other Names" set type failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_OBJ050 - Synchronization between "Description" and "Other Names" set type failed ?

  The SAP error message CRM_ICM_UI_OBJ050 indicates that there is a synchronization issue between the "Description" and "Other Names" set type in the SAP CRM (Customer Relationship Management) system. This error typically arises when there is a mismatch or inconsistency in the data being synchronized between these two fields.
  Cause:
  
  Data Inconsistency: The most common cause is that the data in the "Description" field does not match or is not properly aligned with the entries in the "Other Names" field.
  Configuration Issues: There may be configuration settings in the CRM system that are not correctly set up, leading to synchronization problems.
  Missing Data: One of the fields may be missing required data, which can prevent synchronization.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may interfere with the standard synchronization process.
  
  Solution:
  
  Check Data Entries: Review the entries in both the "Description" and "Other Names" fields to ensure they are consistent and correctly populated.
  Review Configuration: Check the configuration settings related to the synchronization of these fields. Ensure that they are set up correctly in the CRM system.
  Data Maintenance: If there are discrepancies, update the data in either the "Description" or "Other Names" field to ensure they match.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and modify the relevant data.
  Check for Custom Code: If there are any custom developments, review the code to ensure it is not causing the synchronization issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM to understand the data model and synchronization processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation and resolution.