How To Fix CRM_ICM_UI_BP008 - Parties involved have been merged

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_BP - ICM BP messages only from the UI

• Message number: 008

• Message text: Parties involved have been merged

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_BP008 - Parties involved have been merged ?

  The SAP error message CRM_ICM_UI_BP008, which states "Parties involved have been merged," typically occurs in the SAP Customer Relationship Management (CRM) system when there is an attempt to access or manipulate business partner (BP) data that has been merged. This can happen when two or more business partners have been consolidated into a single entity, and the system is trying to reference the old, now non-existent, business partner records.
  Cause:
  
  Business Partner Merge: The primary cause of this error is that the business partners involved in a transaction or process have been merged into a single business partner. This can happen during data cleansing or when a company decides to consolidate its customer records.
  Reference to Old Data: The system may still be trying to reference the old business partner IDs that have been merged, leading to this error.
  
  Solution:
  
  Identify the Merged Business Partners: Check the business partner records to identify which ones have been merged. You can do this by reviewing the business partner change logs or using transaction codes like BP to view the details of the business partners.
  Update References: If you are working with transactions or documents that reference the old business partner IDs, update these references to point to the new, merged business partner ID.
  Data Consistency Check: Run data consistency checks in the CRM system to ensure that all references to business partners are updated and that there are no lingering references to the old IDs.
  Consult Documentation: Review SAP documentation or notes related to business partner management and merging processes for any specific steps or considerations that may apply to your situation.
  Contact SAP Support: If the issue persists or if you are unsure about how to proceed, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration and version.
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM is crucial. Familiarize yourself with the concepts of business partner roles, relationships, and the merging process.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for managing CRM orders), and others that may help in troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_ICM_UI_BP008 error and ensure that your business partner data is consistent and up to date.