How To Fix CRM_ICM_UI_BP006 - Communication data: Country code and fax number are both required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_BP - ICM BP messages only from the UI

• Message number: 006

• Message text: Communication data: Country code and fax number are both required

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_BP006 - Communication data: Country code and fax number are both required ?

  The SAP error message "CRM_ICM_UI_BP006 Communication data: Country code and fax number are both required" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to save or process communication data for a business partner (BP) without providing both a country code and a fax number. This error is particularly relevant when dealing with communication methods for business partners, such as customers or vendors.
  Cause:
  
  Missing Data: The error is triggered when the system detects that either the country code or the fax number is missing in the communication data for a business partner.
  Validation Rules: The system has validation rules that require both fields to be filled out to ensure that communication can be properly established.
  
  Solution:
  To resolve this error, you need to ensure that both the country code and the fax number are provided in the communication data for the business partner. Here are the steps to do this:
  
  
  Access the Business Partner Data:
  
  Navigate to the business partner record in the SAP CRM system.
  
  
  
  Edit Communication Data:
  
  Go to the communication data section of the business partner.
  Check if the fax number field is filled in. If it is empty, enter the appropriate fax number.
  Ensure that the country code is also filled in. This is usually a dropdown or a field where you can select the country code corresponding to the fax number.
  
  
  
  Save Changes:
  
  After entering the required information, save the changes to the business partner record.
  
  
  
  Validation:
  
  After saving, check if the error persists. If it does, double-check that both fields are correctly filled and that there are no additional validation rules that might be causing the issue.
  
  
  
  Related Information:
  
  Field Requirements: The country code is typically a two-letter ISO code (e.g., "US" for the United States), and the fax number should be in a valid format that includes the country code.
  Business Partner Roles: Ensure that you are editing the correct role of the business partner that requires fax communication.
  SAP Notes and Documentation: If the issue persists, consider checking SAP Notes or documentation for any specific patches or updates related to this error message.
  User Permissions: Ensure that you have the necessary permissions to edit the business partner data.
  
  By following these steps, you should be able to resolve the error and successfully save the communication data for the business partner in SAP CRM.