How To Fix CRM_ICM_UI_BP005 - Communication data: Country code and mobile number are both required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_UI_BP - ICM BP messages only from the UI

• Message number: 005

• Message text: Communication data: Country code and mobile number are both required

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_UI_BP005 - Communication data: Country code and mobile number are both required ?

  The SAP error message "CRM_ICM_UI_BP005 Communication data: Country code and mobile number are both required" typically occurs in the SAP Customer Relationship Management (CRM) system when you are trying to create or update a business partner's communication data, specifically for mobile phone numbers. This error indicates that both the country code and the mobile number must be provided for the entry to be valid.
  Cause:
  
  Missing Country Code: The country code for the mobile number is not entered.
  Missing Mobile Number: The mobile number itself is not entered.
  Incorrect Data Entry: The fields may be incorrectly filled or formatted, leading to validation errors.
  Configuration Issues: There may be configuration settings in the CRM system that enforce these requirements.
  
  Solution:
  To resolve this error, you should ensure that both the country code and the mobile number are provided in the communication data section of the business partner record. Here are the steps to follow:
  
  
  Access the Business Partner Record:
  
  Navigate to the business partner record where you encountered the error.
  
  
  
  Check Communication Data:
  
  Go to the communication data section of the business partner.
  
  
  
  Enter Country Code:
  
  Ensure that the country code is entered correctly. This is usually a numeric code that represents the country (e.g., +1 for the USA, +44 for the UK).
  
  
  
  Enter Mobile Number:
  
  Make sure that the mobile number is entered without any spaces or special characters that are not allowed.
  
  
  
  Save Changes:
  
  After entering both the country code and mobile number, save the changes to the business partner record.
  
  
  
  Validation:
  
  If the error persists, double-check for any additional validation rules that may be configured in your SAP system.
  
  
  
  Related Information:
  
  Field Requirements: Review the field requirements in the SAP documentation or configuration settings to understand any additional constraints.
  User Roles and Permissions: Ensure that you have the necessary permissions to edit the business partner communication data.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this issue or provide additional guidance.
  Testing: After making the changes, test the functionality to ensure that the error does not reoccur.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.