How To Fix CRM_ICM_REL037 - &1=>&2=>&3 could not be expunged; status is not Completed or Closed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 037

• Message text: &1=>&2=>&3 could not be expunged; status is not Completed or Closed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL037 - &1=>&2=>&3 could not be expunged; status is not Completed or Closed ?

  The SAP error message CRM_ICM_REL037 indicates that a specific business transaction or item (identified by the parameters &1, &2, and &3) cannot be deleted or expunged because its status is not "Completed" or "Closed." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to delete or remove a relationship or item that is still active or in progress.
  Cause:
  
  Active Status: The item or transaction you are trying to delete is still in an active state (e.g., Open, In Progress).
  Dependencies: There may be dependencies or linked transactions that prevent the deletion of the item.
  Business Logic: The system may have business rules that require certain statuses to be met before an item can be deleted.
  
  Solution:
  
  Check Status: Verify the status of the item or transaction. You can do this by navigating to the relevant transaction in the CRM system and checking its current status.
  Complete or Close: If the item is not completed or closed, you will need to either complete or close it before attempting to delete it. This may involve performing certain actions or updates on the item.
  Review Dependencies: Check if there are any dependent items or transactions that need to be addressed before you can delete the item.
  Consult Documentation: Review the SAP documentation or help resources for specific instructions related to the item type you are working with.
  Authorization: Ensure that you have the necessary authorizations to perform the deletion. Sometimes, lack of permissions can lead to errors.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you manage or view the status of items (e.g., CRMD_ORDER for managing orders).
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.