How To Fix CRM_ICM_REL039 - &1=>&2=>&3 was expunged

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 039

• Message text: &1=>&2=>&3 was expunged

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL039 - &1=>&2=>&3 was expunged ?

  The SAP error message CRM_ICM_REL039 typically indicates that a specific object or relationship in the SAP CRM system has been deleted or "expunged." This message usually arises in the context of the Interaction Center (IC) when the system is trying to access a relationship or object that no longer exists.
  Cause:
  
  Object Deletion: The most common cause of this error is that the object (e.g., a business partner, transaction, or document) has been deleted from the system.
  Data Consistency Issues: There may be inconsistencies in the database, possibly due to manual deletions or data migration processes that did not complete successfully.
  Incorrect Configuration: Configuration settings in the CRM system may not align with the current state of the data, leading to attempts to access non-existent relationships.
  
  Solution:
  
  Check Object Existence: Verify if the object or relationship referenced in the error message still exists in the system. You can do this by using transaction codes like BP (Business Partner) or CRM_ORDER (for CRM orders).
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any inconsistencies. This can often be done through transaction codes like SLG1 (Application Log) to check for related logs or errors.
  Recreate or Restore Objects: If the object was deleted unintentionally, consider restoring it from a backup if available, or recreating it if possible.
  Review Custom Code: If there are custom developments or enhancements in your CRM system, review them to ensure they are not causing the issue by trying to access deleted objects.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CRM_ORDER, and SLG1 for troubleshooting.
  SAP Notes: Regularly check for updates and notes related to CRM and ICM (Internet Communication Manager) for any known issues or patches.
  System Logs: Review system logs for additional context around the error, which may provide insights into what led to the deletion of the object.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_REL039 error effectively.