How To Fix CRM_ICM_REL038 - &1=>&2=>&3 could not be expunged; status is not Rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 038

• Message text: &1=>&2=>&3 could not be expunged; status is not Rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL038 - &1=>&2=>&3 could not be expunged; status is not Rejected ?

  The SAP error message CRM_ICM_REL038 indicates that a specific item or document in the CRM system could not be expunged (deleted) because its status is not "Rejected." This error typically arises in the context of managing items or documents in the SAP CRM system, particularly when trying to delete or remove entries that are not in a state that allows for deletion.
  Cause:
  
  Status Issue: The primary cause of this error is that the item or document you are trying to delete does not have a status of "Rejected." In SAP CRM, only items with certain statuses can be deleted or expunged.
  Business Logic: There may be business rules or logic in place that prevent the deletion of items that are in certain statuses (e.g., "Open," "In Process," etc.).
  Dependencies: The item may have dependencies or relationships with other documents or items that prevent it from being deleted.
  
  Solution:
  
  Check Status: Verify the current status of the item or document you are trying to delete. You can do this by navigating to the relevant transaction or using the appropriate report to view the status.
  Change Status: If the item is not in a "Rejected" status, you may need to change its status to "Rejected" before attempting to delete it. This can usually be done through the transaction that manages the item or document.
  Review Dependencies: Check if there are any dependencies or linked documents that might be preventing the deletion. You may need to address these dependencies first.
  Consult Documentation: Review the SAP documentation or consult with your SAP administrator for specific business rules related to the deletion of items in your organization.
  Error Handling: If you are developing or customizing functionality, ensure that your error handling logic accounts for this scenario and provides appropriate feedback to users.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with the management of items/documents (e.g., CRM Order Management).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Authorization: Ensure that you have the necessary authorizations to change the status of the item or to delete it.
  Testing: If you are in a development or testing environment, try replicating the issue to better understand the conditions under which it occurs.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or your internal SAP team for further assistance.