How To Fix CRM_ICM_REL035 - Cannot relate leading object to an entity using the "Relate" button

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 035

• Message text: Cannot relate leading object to an entity using the "Relate" button

What causes this issue?

You cannot create a relationship between the leading object and an
entity using the <LS>Relate </>button.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the corresponding <LS>Add</> or <LS>Insert </>buttons to create a
relationship between the leading object and the entity.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL035 - Cannot relate leading object to an entity using the "Relate" button ?

  The SAP error message CRM_ICM_REL035 indicates that there is an issue with relating a leading object to an entity in the SAP CRM system using the "Relate" button. This error typically arises in the context of the Interaction Center (IC) when users attempt to create or manage relationships between different objects (like business partners, transactions, etc.) but the system cannot establish the required link.
  Causes:
  
  
  Missing or Incomplete Data: The leading object or the entity you are trying to relate may not have all the necessary data filled in. This could include missing mandatory fields or incomplete configurations.
  
  
  Incorrect Object Type: The object you are trying to relate may not be compatible with the leading object. For example, trying to relate a business partner to a transaction type that does not support such a relationship.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the relate action on the specified objects.
  
  
  System Configuration: There may be issues with the configuration of the relationship types in the system, which could prevent the relationship from being established.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or inconsistencies in the data model.
  
  
  Solutions:
  
  
  Check Data Completeness: Ensure that all required fields for both the leading object and the entity are filled out correctly. Validate that the data is complete and accurate.
  
  
  Verify Object Compatibility: Confirm that the objects you are trying to relate are compatible. Check the documentation or configuration settings to ensure that the relationship is valid.
  
  
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to relate the objects. If not, work with your SAP security team to adjust the authorizations.
  
  
  Configuration Review: Review the configuration settings for relationship types in the SAP CRM system. Ensure that the relationship types are correctly defined and active.
  
  
  Consult Logs and Traces: Check the system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  
  SAP Notes and Support: Search for relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or BP for business partner management.
  Documentation: Review SAP documentation related to the Interaction Center and object relationships to understand the expected behavior and configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_REL035 error effectively.