How To Fix CRM_ICM_REL022 - Source and/or target entity is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 022

• Message text: Source and/or target entity is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL022 - Source and/or target entity is missing ?

  The SAP error message CRM_ICM_REL022, which states "Source and/or target entity is missing," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system is unable to find the necessary source or target entities required for a specific operation, such as creating or processing a transaction.
  Causes:
  
  Missing Data: The most common cause is that the required source or target entity (like a business partner, transaction, or document) is not available in the system.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error, especially if the relationships between entities are not properly defined.
  Authorization Issues: Lack of proper authorizations for the user trying to access or manipulate the entities can also result in this error.
  Data Inconsistencies: If there are inconsistencies in the data model or if the data has been corrupted, it may lead to missing entities.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling the entities correctly.
  
  Solutions:
  
  Check Entity Existence: Verify that the source and target entities exist in the system. For example, if you are trying to link a business partner, ensure that the business partner is created and active.
  Review Configuration: Check the configuration settings related to the entities involved. Ensure that the relationships and dependencies are correctly set up in the CRM system.
  User Authorizations: Ensure that the user has the necessary authorizations to access the entities. You may need to consult with your SAP security team to verify this.
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the data model. This can often be done using standard SAP tools or transaction codes.
  Debugging: If the issue persists, consider debugging the process to identify where the error is occurring. This may require technical expertise in ABAP or CRM development.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message. There may be known issues or fixes available.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (CRM Order Management), and others that may help in managing entities.
  SAP Documentation: Review the official SAP documentation for CRM and ICM to understand the expected behavior and configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.