How To Fix CRM_ICM_REL024 - Relationship change history cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 024

• Message text: Relationship change history cannot be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL024 - Relationship change history cannot be read ?

  The SAP error message CRM_ICM_REL024, which states "Relationship change history cannot be read," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue accessing the change history of relationships in the system. This can happen for various reasons, including data inconsistencies, missing entries, or issues with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to relationships, such as missing or corrupted entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the relationship change history.
  Database Issues: There could be issues with the database itself, such as locks, corruption, or connectivity problems.
  Configuration Issues: Incorrect configuration settings in the CRM system may lead to problems in accessing relationship data.
  System Updates or Changes: Recent updates or changes to the system may have affected the relationship data or its accessibility.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the relationship change history. This can be done by reviewing the user's roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the CRM data to identify and resolve any inconsistencies. This can be done using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H.
  Database Check: Check the database for any issues. This may involve running database consistency checks or consulting with your database administrator to ensure that the database is functioning correctly.
  Review Configuration: Verify the configuration settings related to relationship management in the CRM system. Ensure that all necessary settings are correctly configured.
  System Logs: Check the system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for troubleshooting.
  SAP Documentation: Review SAP documentation related to CRM relationship management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_ICM_REL024 error in your SAP system.