How To Fix CRM_ICM_REC_UI027 - Filing unsuccessful; Check for attachment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 027

• Message text: Filing unsuccessful; Check for attachment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI027 - Filing unsuccessful; Check for attachment ?

  The SAP error message "CRM_ICM_REC_UI027 Filing unsuccessful; Check for attachment" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and the filing of documents or attachments.
  Cause:
  This error message can arise due to several reasons, including:
  
  Missing Attachments: The system may be trying to file a document or attachment that is not present or has not been properly uploaded.
  File Size Limitations: The attachment may exceed the maximum file size allowed by the system.
  File Format Issues: The file format of the attachment may not be supported by the system.
  Authorization Issues: The user may not have the necessary permissions to upload or file attachments.
  System Configuration: There may be configuration issues in the CRM system or the underlying database that prevent successful filing.
  Network Issues: Temporary network issues could disrupt the attachment upload process.
  
  Solution:
  To resolve the "CRM_ICM_REC_UI027 Filing unsuccessful; Check for attachment" error, you can take the following steps:
  
  Check Attachments: Ensure that the attachment you are trying to file is present and correctly uploaded. Verify that the file is not corrupted.
  File Size and Format: Check the size and format of the attachment. Ensure it is within the allowed limits and in a supported format.
  User Permissions: Verify that you have the necessary permissions to upload and file attachments. If not, contact your system administrator to grant the required access.
  System Configuration: Review the system configuration settings related to document management and attachments. Ensure that everything is set up correctly.
  Check Logs: Look at the application logs for more detailed error messages that can provide additional context on the failure.
  Network Stability: Ensure that your network connection is stable and that there are no interruptions during the upload process.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  
  By following these steps, you should be able to diagnose and resolve the error message effectively.