How To Fix CRM_ICM_REC_UI026 - You are not authorized to choose a target folder for filing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 026

• Message text: You are not authorized to choose a target folder for filing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI026 - You are not authorized to choose a target folder for filing ?

  The SAP error message CRM_ICM_REC_UI026 indicates that a user does not have the necessary authorization to select a target folder for filing in the SAP CRM system. This typically occurs in the context of the Interaction Center (IC) when a user attempts to file documents or records but lacks the required permissions.
  Cause:
  The primary cause of this error is related to authorization settings in the SAP system. Specifically, the user may not have the appropriate roles or authorizations assigned to them that allow access to the target folder or the filing functionality.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check User Authorizations:
  
  Verify the user's roles and authorizations in the SAP system. This can be done by using transaction code SU01 (User Maintenance) to check the user's profile.
  Ensure that the user has the necessary authorizations related to the filing functionality in the CRM system.
  
  
  
  Assign Required Roles:
  
  If the user lacks the necessary roles, you may need to assign the appropriate roles that include the required authorizations. This can be done by a system administrator or someone with the necessary permissions.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects that control access to the filing functionality. Common authorization objects related to CRM and document management include:
  
  CRM_DNO_CUST (Customer-specific Document Management)
  CRM_DNO_AUTH (Authorization for Document Management)
  
  
  Ensure that the user has the necessary authorizations for these objects.
  
  
  
  Consult with Security Team:
  
  If you are not able to resolve the issue, consult with your SAP security team or basis team. They can help analyze the authorization logs and determine what specific authorizations are missing.
  
  
  
  Testing:
  
  After making changes to the user's roles or authorizations, have the user log out and log back in to ensure that the changes take effect. Then, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance (to create or modify roles)
  SU53: Display Authorization Check (to analyze authorization failures)
  
  
  
  Documentation:
  
  Refer to SAP documentation or help guides related to authorization management in SAP CRM for more detailed information on how to manage user roles and authorizations.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on authorization issues in CRM.
  
  
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message CRM_ICM_REC_UI026.