How To Fix CRM_ICM_REC_UI012 - Filing to target folder complete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 012

• Message text: Filing to target folder complete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI012 - Filing to target folder complete ?

  The SAP error message "CRM_ICM_REC_UI012 Filing to target folder complete" typically indicates an issue related to the filing of documents or records in the SAP Customer Relationship Management (CRM) system, particularly in the context of the Interaction Center Management (ICM) component. This message can arise during the process of filing documents or records to a designated target folder.
  Cause:
  
  Configuration Issues: There may be misconfigurations in the document management settings or the target folder settings in the CRM system.
  Authorization Problems: The user may not have the necessary permissions to file documents in the specified target folder.
  System Errors: There could be underlying system errors or issues with the database that prevent successful filing.
  File Size or Format Issues: The document being filed may exceed size limits or be in an unsupported format.
  Network Issues: Connectivity problems between the SAP system and the storage location can also lead to this error.
  
  Solution:
  
  Check Configuration: Review the configuration settings for document management and ensure that the target folder is correctly set up.
  Verify Authorizations: Ensure that the user has the necessary authorizations to file documents in the target folder. This can be checked in the user roles and profiles.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Test with Different Documents: Try filing different documents to see if the issue is specific to a particular file or if it is a broader problem.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the target folder or storage location.
  Consult SAP Notes: Look for relevant SAP Notes or updates that may address known issues related to this error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ICM for detailed information on document management and filing processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "CRM_ICM_REC_UI012" error message in SAP.