How To Fix CRM_ICM_REC_UI013 - Multiple folders exist with name &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 013

• Message text: Multiple folders exist with name &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI013 - Multiple folders exist with name &1 ?

  The SAP error message CRM_ICM_REC_UI013, which states "Multiple folders exist with name &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or related UI components. This error indicates that there are multiple folders (or entries) in the system that share the same name, which can lead to ambiguity in processing requests or displaying information.
  Cause:
  
  
  Duplicate Folder Names: The primary cause of this error is the existence of multiple folders with the same name in the system. This can happen due to:
  
  Manual creation of folders by users without proper naming conventions.
  Data migration or import processes that inadvertently create duplicates.
  System configuration issues or bugs.
  
  
  
  Configuration Issues: Sometimes, the system configuration may not be set up correctly, leading to the creation of duplicate entries.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Duplicate Folders:
  
  Use transaction codes like CRMD_ORDER or relevant reports to list the folders and identify duplicates.
  Check the folder structure in the Interaction Center or the relevant area where the error is occurring.
  
  
  
  Rename or Delete Duplicates:
  
  If you find multiple folders with the same name, consider renaming them to ensure uniqueness.
  If certain folders are not needed, you can delete them after ensuring that they are not in use.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to folder creation in the CRM system.
  Ensure that naming conventions are enforced to prevent future duplicates.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM Interaction Center for any specific guidelines or known issues regarding folder management.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance. They can provide guidance based on the specific version and configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_IC, or others that pertain to folder management in the CRM system.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Best Practices: Implement best practices for folder naming and management to avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_ICM_REC_UI013 error and prevent it from occurring again.