How To Fix CRM_ICM_REC_UI013 - Multiple folders exist with name &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 013

• Message text: Multiple folders exist with name &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI013 - Multiple folders exist with name &1 ?

  The SAP error message CRM_ICM_REC_UI013, which states "Multiple folders exist with name &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or related UI components. This error indicates that there are multiple folders (or entries) in the system that share the same name, which can lead to ambiguity in processing requests or displaying information.
  
  Cause:
  
  
  Duplicate Folder Names: The primary cause of this error is the existence of multiple folders with the same name in the system. This can happen due to:
  
  Manual creation of folders by users without proper naming conventions.
  Data migration or import processes that inadvertently create duplicates.
  System configuration issues or bugs.
  
  
  
  
  Configuration Issues: Sometimes, the system configuration may not be set up correctly, leading to the creation of duplicate entries.
  
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Duplicate Folders:
  
  Use transaction codes like CRMD_ORDER or relevant reports