How To Fix CRM_ICM_REC_UI006 - Folder does not exist; Enter new search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 006

• Message text: Folder does not exist; Enter new search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI006 - Folder does not exist; Enter new search criteria ?

  The SAP error message "CRM_ICM_REC_UI006 Folder does not exist; Enter new search criteria" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or related functionalities. This error indicates that the system is unable to find a specified folder or directory that is required for the operation you are trying to perform.
  Causes:
  
  Incorrect Folder Path: The folder path specified in the search criteria may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the specified folder.
  Data Deletion: The folder may have been deleted or moved by another user or process.
  Configuration Issues: There may be a misconfiguration in the system settings related to folder management.
  System Errors: Temporary system issues or inconsistencies in the database could also lead to this error.
  
  Solutions:
  
  Verify Folder Path: Check the folder path you are trying to access. Ensure that it is correctly specified and exists in the system.
  Check Authorizations: Ensure that your user account has the necessary permissions to access the folder. You may need to contact your system administrator to verify your authorizations.
  Search with Different Criteria: Try entering different search criteria to see if you can locate the folder or related data.
  Consult with IT Support: If the folder should exist but you cannot find it, consult with your IT support team or SAP Basis team to investigate further. They can check for any recent changes or issues in the system.
  Review Configuration Settings: If you have access, review the configuration settings related to folder management in the CRM system to ensure everything is set up correctly.
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can sometimes resolve unexpected errors.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Interaction Center and folder management to understand how folders are structured and managed within the system.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups, as other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.