How To Fix CRM_ICM_REC_UI004 - Error when opening record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 004

• Message text: Error when opening record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI004 - Error when opening record ?

  The SAP error message CRM_ICM_REC_UI004 typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with opening a specific record in the Interaction Center (IC). This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying configuration.
  Possible Causes:
  
  Data Inconsistency: The record you are trying to access may have missing or inconsistent data.
  Authorization Issues: The user may not have the necessary permissions to view or edit the record.
  Configuration Issues: There may be a problem with the configuration of the Interaction Center or the specific business object.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Verify that the record you are trying to access is complete and does not have any missing fields or invalid data.
  Use transaction codes like SE11 or SE16 to check the database table for the specific record.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the record. You can check this using transaction SU53 to analyze authorization failures.
  If necessary, work with your security team to adjust the user's roles and permissions.
  
  
  
  Configuration Review:
  
  Check the configuration settings for the Interaction Center and the specific business object related to the record.
  Use transaction SPRO to navigate to the relevant configuration settings and ensure everything is set up correctly.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs for any related error messages that might provide more context. You can use transaction SLG1 to view application logs.
  If the issue persists, consider restarting the application server or checking for any recent changes that might have affected the system.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SE80 for development and debugging.
  Documentation: Review SAP documentation related to the Interaction Center and CRM to understand the expected behavior and configuration settings.
  User Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_REC_UI004 error and implement a suitable solution.