How To Fix CRM_ICM_REC_UI004 - Error when opening record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 004

• Message text: Error when opening record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI004 - Error when opening record ?

  The SAP error message CRM_ICM_REC_UI004 typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with opening a specific record in the Interaction Center (IC). This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying configuration.
  Possible Causes:
  
  Data Inconsistency: The record you are trying to access may have missing or inconsistent data.
  Authorization Issues: The user may not have the necessary permissions to view or edit the record.
  
  Configuration Issues: There may be a problem with the configuration of the Interaction Center or the specific business object.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Verify that the record you are trying to access is complete and does not have any missing fields or invalid data.
  Use transaction codes like SE11 or SE16 to check the database table for the specific record.
  
  
  
  Review