How To Fix CRM_ICM_REC_CUST007 - Record model & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 007

• Message text: Record model & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST007 - Record model & does not exist ?

  The SAP error message CRM_ICM_REC_CUST007 typically indicates that a record model does not exist in the system. This error is often encountered in the context of SAP Customer Relationship Management (CRM) when dealing with interaction center (IC) functionalities.
  Cause:
  The error can occur due to several reasons:
  
  Missing Record Model: The specific record model that the system is trying to access has not been created or is not available in the system.
  Incorrect Configuration: There may be a configuration issue where the record model is not properly defined or linked to the relevant business processes.
  Authorization Issues: The user may not have the necessary authorizations to access the record model.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from recognizing the record model.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Record Model Configuration:
  
  Navigate to the configuration settings in the SAP CRM system.
  Verify if the record model in question has been created and is active.
  If it does not exist, you may need to create it or activate it.
  
  
  
  Review Customizing Settings:
  
  Go to the transaction code SPRO and check the relevant customizing settings for the interaction center.
  Ensure that all necessary settings related to record models are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the record model.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run any relevant consistency checks or reports to identify and resolve data inconsistencies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to CRM and interaction center errors, as they may provide specific fixes or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.