How To Fix CRM_ICM_REC_UI000 - Could not upload new attachment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 000

• Message text: Could not upload new attachment

What causes this issue?

No valid value has been entered in the <LS>Upload Document from Local
Hard Disk </>field.

System Response

The system cannot attach the document.

How to fix this error?

Use the search help to select a valid file path. Make sure that the
selected file is not empty.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI000 - Could not upload new attachment ?

  The SAP error message CRM_ICM_REC_UI000: Could not upload new attachment typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with uploading attachments to a business object, such as a service request or a sales order. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  File Size Limitations: The file you are trying to upload may exceed the maximum file size limit set in the system.
  File Type Restrictions: The file type you are attempting to upload may not be allowed by the system configuration.
  Authorization Issues: The user may not have the necessary permissions to upload attachments.
  Network Issues: There may be network connectivity problems that prevent the file from being uploaded.
  System Configuration: Incorrect configuration settings in the SAP system related to document management or attachment handling.
  Temporary System Issues: The SAP system may be experiencing temporary issues or downtime.
  
  Solutions:
  
  Check File Size: Ensure that the file you are trying to upload does not exceed the maximum allowed size. You can check the maximum file size in the system settings or consult with your SAP administrator.
  Verify File Type: Confirm that the file type is supported for upload. If necessary, convert the file to an acceptable format.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to upload attachments. This can be done by an SAP security administrator.
  Test Network Connection: Ensure that there are no network issues affecting the connection to the SAP system. You can try uploading from a different network or device.
  Check System Configuration: Consult with your SAP Basis or system administrator to review the configuration settings related to document management and attachments.
  Retry Later: If the issue is due to temporary system problems, try uploading the attachment again after some time.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches related to attachment uploads.
  Transaction Codes: Familiarize yourself with transaction codes related to document management in SAP, such as OAOR (Object Archive) or SCDO (Document Management).
  Logs and Traces: If the issue persists, consider checking system logs or enabling traces to gather more information about the error. This can help in diagnosing the root cause.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support or your internal IT support team for further assistance.