How To Fix CRM_ICM_REC_CUST006 - Element type & does not exist (RMS ID &)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 006

• Message text: Element type & does not exist (RMS ID &)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST006 - Element type & does not exist (RMS ID &) ?

  The SAP error message CRM_ICM_REC_CUST006 with the description "Element type & does not exist (RMS ID &)" typically occurs in the context of SAP Customer Relationship Management (CRM) and is related to the interaction center (IC) or the integration with the Retail Management System (RMS). This error indicates that the system is trying to access a specific element type that is not defined or does not exist in the system.
  Cause:
  
  Missing Configuration: The element type referenced in the error message may not be configured in the system. This could be due to missing entries in the relevant customizing tables.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the database that the system is trying to access.
  Integration Issues: If there is an integration between CRM and another system (like RMS), there may be issues with the data transfer or mapping between the systems.
  Incorrect RMS ID: The RMS ID mentioned in the error may not correspond to a valid entry in the RMS system.
  
  Solution:
  
  Check Configuration: Verify that the element type is correctly configured in the system. This may involve checking the customizing settings in the CRM system to ensure that all necessary entries are present.
  Validate Data: Check the database for the existence of the element type and the RMS ID. Ensure that the data is consistent and that there are no missing entries.
  Integration Check: If the error is related to integration with RMS, check the integration settings and ensure that data is being transferred correctly between the systems. You may need to review the mapping and ensure that the RMS ID is valid.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and RMS integration for any specific requirements or known issues.
  Debugging: If you have access to debugging tools, you can trace the execution to see where the error is being triggered and gather more context about the missing element type.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Transaction Codes: Use transaction codes like SPRO for configuration, SE11 for data dictionary checks, and SE80 for development objects to investigate further.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.