How To Fix CRM_ICM_REC_CUST005 - RMS ID & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_CUST - ICM Record: Messages for Customizing

• Message number: 005

• Message text: RMS ID & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_CUST005 - RMS ID & does not exist ?

  The SAP error message "CRM_ICM_REC_CUST005 RMS ID & does not exist" typically indicates that the system is unable to find a specific Record Management System (RMS) ID that is being referenced in a transaction or process. This error can occur in various contexts within SAP CRM, particularly when dealing with customer records or interactions.
  Cause:
  
  Non-Existent RMS ID: The RMS ID being referenced does not exist in the system. This could be due to a typo, or the record may have been deleted or never created.
  Data Synchronization Issues: If the RMS ID is supposed to be created or updated through an integration process, there may be issues with data synchronization between systems.
  Configuration Issues: There may be configuration settings in the CRM or the underlying database that are not set up correctly, leading to the inability to find the RMS ID.
  Authorization Issues: The user may not have the necessary permissions to access the RMS ID, leading to the error.
  
  Solution:
  
  Verify RMS ID: Check the RMS ID being referenced in the error message. Ensure that it is correct and exists in the system.
  Check Data Consistency: If the RMS ID should exist, verify the data consistency in the database. You may need to run consistency checks or data validation processes.
  Review Integration Processes: If the RMS ID is supposed to be created through an integration process, review the logs and settings of the integration to ensure that it is functioning correctly.
  Check Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the RMS ID.
  Consult Documentation: Review SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if this is a production environment.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes in SAP CRM that deal with customer records, such as CRM_ORDER, CRM_CUSTOMER, etc.
  SAP Notes: Search for SAP Notes related to CRM and RMS errors, as they may provide specific fixes or workarounds.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.