How To Fix CRM_ICM_REC202 - Loading of e-mail attachments failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 202

• Message text: Loading of e-mail attachments failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC202 - Loading of e-mail attachments failed ?

  The SAP error message CRM_ICM_REC202, which indicates that the loading of e-mail attachments has failed, can be caused by several factors. Here are some common causes, potential solutions, and related information:
  Causes:
  
  File Size Limitations: The attachment may exceed the maximum file size limit set in the SAP system.
  Network Issues: Temporary network issues or connectivity problems can prevent the successful loading of attachments.
  Authorization Issues: The user may not have the necessary permissions to access or load attachments.
  Configuration Issues: Incorrect configuration settings in the SAP system related to email handling or attachment processing.
  File Format Issues: The attachment may be in an unsupported format or corrupted.
  System Performance: High system load or performance issues may lead to timeouts or failures in processing attachments.
  
  Solutions:
  
  Check File Size: Verify the size of the attachment and ensure it is within the allowed limits. If necessary, reduce the size of the attachment.
  Network Check: Ensure that there are no network issues. Test the connection and try again.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to load attachments.
  Configuration Review: Review the configuration settings related to email and attachment handling in the SAP system. Ensure that they are set up correctly.
  File Format Verification: Ensure that the attachment is in a supported format and is not corrupted. Try opening the file locally to confirm its integrity.
  System Performance Monitoring: Monitor the system performance and check for any bottlenecks. If the system is under heavy load, consider scheduling the operation during off-peak hours.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SOST to check the status of sent emails and attachments.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the failure.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_REC202 error related to loading email attachments in SAP.